GZMO Performance

GZMO Performance | The Ultimate Performance Parts Store!

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Welcome to your new go-to for answers, to commonly asked questions!
Shipping Information & Core Returns

We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 1 business day, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.

The delivery timeline for your order can vary depending on several factors, such as the shipping method chosen, the location of the warehouse or distribution center, and any unforeseen circumstances that may arise during transit.

You may need to specify this preference when placing your order or communicate directly with the delivery service handling your package to arrange for a safe drop-off location. Always ensure that leaving your order outside your door is a secure option for your specific circumstances to prevent any potential issues with theft or damage.

We’re currently only offering shipping services to the UK.

Contact Customer Support: Reach out to us, or the manufacturer’s customer support team for assistance. They may be able to provide guidance, troubleshoot the issue with you, or offer a replacement if the part is defective.

The duration of shipping can vary widely depending on several factors, including the shipping method chosen, the distance between us and recipient, customs clearance (for international shipments), and any unforeseen delays such as weather or logistics issues. Monitor your orders and stay informed about the latest estimated delivery dates by utilizing the provided tracking number.

A refundable core deposit for a car part refers to a deposit or fee that is charged upfront when purchasing certain auto parts, such as alternators, starters, or fuel injectors. This deposit serves as an incentive for customers to return their old or used part, known as the “core,” to the manufacturer or retailer after installing the new part. The core is typically refurbished or remanufactured and then resold.

The duration for returning a core deposit may differ based on the policies of the manufacturer from which the part is acquired. Typically, core returns are expected within 30 days of the purchase date. However, manufacturers may impose varying return windows. It’s crucial to review the specific terms and conditions provided in the item listing before purchasing or reach out to us directly for clarification. Timely return of the core within the specified timeframe ensures eligibility for a refund of the core deposit.

Returns should be directed to the address provided in the email confirmation or on the paperwork enclosed with the purchased item. It’s essential to ensure that the return address matches the information provided in these documents to facilitate a smooth return process.

payments

We offer a diverse selection of payment options to accommodate our customers’ preferences, including industry-leading payment gateways such as PayPal, Stripe, Square, Authorize.Net, Amazon Pay, Apple Pay, Google Pay, Klarna, 2Checkout, WorldPay, Sage Pay, and Braintree. These reputable payment methods ensure a seamless and secure transaction process for our valued clients.

Yes, it is safe to enter your credit card information on our website. We utilize industry-standard encryption technology to ensure that your personal and financial information remains secure during transmission. Additionally, we adhere to strict security protocols to safeguard your data and prevent unauthorized access. If you have any concerns or questions about the security of your information, please feel free to reach out to our customer support team for further assistance.

It’s essential to review the terms and conditions of your chosen payment method or consult with your financial institution to understand any potential fees associated with your payment. Additionally, our website or customer service representatives may provide information regarding any additional fees related to specific payment methods accepted on our platform.

If split payments are permitted, the checkout process typically provides an option to select multiple payment methods and allocate specific amounts to each. However, it’s essential to note that not all merchants or payment processors support this functionality, so it’s advisable to review the payment options available during checkout or contact customer support for clarification.

Yes, we do offer payment installment plans or financing options for certain purchases. Depending on the product or service you are interested in, we may have partnerships with financing companies that provide flexible payment options. During the checkout process or while exploring our products or services, you may see options for installment payments or financing.

To update your payment information on file, follow these general steps:

  1. Log in to your account on the website.
  2. Navigate to the “Payment” or “Billing” section of your account settings.
  3. Look for an option to “Update Payment Information,” “Edit Payment Method,” or similar wording.
  4. Enter the new payment details, such as credit card number, expiration date, and security code, as required.
  5. Save the changes or confirm the updated payment information.

Yes, your payment information is stored securely for future purchases. We utilize industry-standard encryption and security protocols to protect your sensitive financial data from unauthorized access, ensuring that your payment information remains safe and confidential. Your privacy and security are our top priorities, and we are committed to ensuring that your information is handled with the utmost care and protection.

For international transactions, we typically accept payment in various currencies. The specific currencies we accept may depend on the payment methods available and the policies of our payment processors. Please note that the availability of currencies may vary depending on your location and the specific payment methods offered. During the checkout process, you will typically have the option to select your preferred currency if multiple options are available. If you have any questions about currency options for international transactions, please contact our customer support team for assistance.

To track the status of your payment or transaction, you can typically follow these steps:

  1. Check your email: Look for any confirmation or receipt emails that were sent to you after completing the payment. 
  2. Log in to your account: There, you should be able to find details about your recent transactions, including their status.
  3. Contact customer support: If you’re unable to track the status of your payment using the above methods, or if you have any concerns or questions, don’t hesitate to reach out to customer support.

Additionally, if you made a payment using a third-party payment processor or gateway (such as PayPal or Stripe), you can often log in to your account on their platform to track the status of your transaction

Our refund or return policy regarding payments typically depends on the type of product or service you have purchased and the specific terms and conditions outlined at the time of purchase. However, we strive to ensure customer satisfaction and aim to provide a fair and transparent refund or return process.

Common elements of our refund or return policy may include:

  1. Eligibility: Not all products or services may be eligible for refunds or returns. Certain items, such as digital downloads or customized products, may be non-refundable.

  2. Timeframe: There may be a specified timeframe within which you must request a refund or return. This timeframe is typically outlined in our terms and conditions or on the product page.

  3. Conditions: Refunds or returns may be subject to certain conditions, such as the item being unused, unopened, or in its original packaging. We may also require proof of purchase, such as a receipt or order confirmation.

  4. Process: To request a refund or return, you may need to contact our customer support team or fill out a request form on our website. We will review your request and provide further instructions on how to proceed.

  5. Refund Method: Depending on the circumstances, refunds may be issued back to the original payment method used for the purchase, or in some cases, store credit or an alternative refund method may be offered.

It’s essential to review our refund or return policy in detail before making a purchase, and if you have any questions or concerns about our policy, please don’t hesitate to reach out to our customer support team for clarification. We are committed to providing excellent customer service and will do our best to assist you with any refund or return inquiries.

warranty

The warranty typically covers defects in materials and workmanship under normal use and conditions. This means that if the product or service fails due to a manufacturing defect or faulty materials during the specified warranty period, the manufacturer or we will repair or replace the item at no cost to the customer. However, it’s essential to review the specific terms and conditions of the warranty provided.

The duration of the warranty can vary depending on the product or service and the policies of the manufacturer or us. Common warranty durations include:

  1. 30 days: Some products may come with a limited warranty lasting for a short period, typically 30 days from the date of purchase.

  2. 1 year: Many products come with a standard warranty lasting for one year from the date of purchase. This is a common duration for warranties on electronics, appliances, and other consumer goods.

  3. 2 years or more: Some products may offer extended warranties, lasting for two years or more, providing additional coverage beyond the standard warranty period.

It’s essential to review the warranty documentation provided by the manufacturer or us to determine the specific duration of coverage for your product or service

Actions that could potentially void a warranty typically include:

  1. Unauthorized modifications or alterations: Making unauthorized changes or modifications to the product, such as opening the device casing, tampering with internal components, or using unauthorized third-party parts or accessories, can void the warranty.

  2. Misuse or abuse: Using the product in a manner that it was not intended for, or subjecting it to excessive wear and tear, physical damage, or environmental conditions beyond its specified limits, can void the warranty.

  3. Failure to follow manufacturer’s instructions: Not following the manufacturer’s recommended guidelines for installation, usage, maintenance, or storage of the product can void the warranty. This includes using incompatible accessories or not performing recommended maintenance tasks.

  4. Commercial use: Some warranties are only valid for products used for personal, non-commercial purposes. Using the product for commercial or rental purposes may void the warranty.

  5. Neglect or lack of maintenance: Failing to properly maintain or care for the product as instructed by the manufacturer, such as neglecting to clean or service the product regularly, can void the warranty.

  6. Accidental or intentional damage: Any damage caused by accidents, mishandling, or intentional misuse of the product may void the warranty.

  7. Exceeding warranty coverage limits: Using the product beyond the specified warranty coverage limits, such as exceeding the maximum number of allowed service incidents or the maximum duration of coverage, can void the warranty.

It’s essential to review the warranty documentation provided by the manufacturer or seller to understand the specific terms and conditions that may void the warranty for your product. If you have any questions or concerns about what actions could void the warranty, it’s best to contact the manufacturer or seller for clarification.

To register your product for warranty coverage, follow these general steps:

  1. Review the warranty documentation: Carefully read through the warranty documentation provided with your product. This will outline the terms and conditions of the warranty coverage and may include instructions for registration.

  2. Visit the manufacturer’s website: Many manufacturers provide online registration forms or portals on their official websites. Visit the manufacturer’s website and navigate to the warranty or support section to see if there is an option to register your product online.

  3. Complete the registration form: If an online registration form is available, fill out the required fields with accurate information about yourself and your product. This may include your name, contact information, product model number, serial number, purchase date, and proof of purchase.

  4. Submit the registration: Once you have completed the registration form, submit it according to the instructions provided. You may receive a confirmation email or registration number as proof of registration.

  5. Keep documentation: Keep a copy of the registration confirmation, as well as any other documentation related to your product purchase and warranty coverage. This will serve as proof of registration and may be required if you need to make a warranty claim in the future.

If online registration is not available, you may be able to register your product by completing and mailing a registration card included with the product or contacting the manufacturer’s customer service directly. Be sure to follow any specific instructions provided in the warranty documentation to ensure that your product is properly registered for warranty coverage.

The process for making a warranty claim typically involves the following steps:

  1. Review the warranty documentation: Carefully read through the warranty documentation provided with your product to understand the terms and conditions of the warranty coverage, including what is covered, the duration of coverage, and any requirements for making a warranty claim.

  2. Contact customer support: If you believe that your product is eligible for warranty service, contact the manufacturer or seller’s customer support department. You may be able to initiate the warranty claim process online, through email, or by phone.

  3. Provide proof of purchase: Be prepared to provide proof of purchase, such as a receipt, invoice, or order confirmation, to verify that your product is still within the warranty period.

  4. Describe the issue: Clearly describe the problem or issue you are experiencing with your product. Provide as much detail as possible to help the customer support representative understand the nature of the problem.

  5. Follow instructions: Follow any instructions provided by the customer support representative for submitting your warranty claim. This may include shipping the product back to the manufacturer or seller for inspection or repair.

  6. Wait for resolution: Once your warranty claim has been submitted, wait for the manufacturer or seller to process your claim and provide a resolution. This may involve repairing or replacing the product, issuing a refund or credit, or providing other forms of compensation as specified in the warranty documentation.

  7. Keep documentation: Keep records of all communication related to your warranty claim, including any correspondence with customer support, shipping receipts, and repair documentation. This will help you track the progress of your claim and provide evidence if needed.

If you encounter any difficulties or delays during the warranty claim process, don’t hesitate to follow up with the manufacturer or our customer support department for assistance. They are there to help ensure that your warranty claim is processed promptly and fairly.

Whether there is a deductible or fee associated with warranty claims depends on the terms and conditions of the warranty provided by the manufacturer or us. Some warranties may include a deductible or require the customer to pay a fee for certain types of warranty service, while others may cover all costs associated with repairs or replacements.

Whether parts and labor are included in warranty coverage depends on the specific terms and conditions outlined in the warranty documentation provided by the manufacturer or us.

Here’s what to do to find out for sure:

  1. Check your warranty documents. They will usually state explicitly whether the warranty is transferable.
  2. Contact the manufacturer or us directly. We can confirm the transferability and give you specific instructions on how to proceed.

The key to maintaining warranty validity is following the manufacturer’s instructions.

Also see; What Actions Could Void The Warranty?

Here are some general methods you can try:

  • Check the Warranty Document: The warranty document itself should have contact information for customer support dedicated to warranty issues. This might be a phone number, email address, or a website address for a warranty claims portal.
  • Manufacturer’s Website: Most companies have a dedicated customer support section on their website. Look for sections titled “Warranty,” “Support,” or “Contact Us.” These sections will usually have phone numbers, live chat options, email addresses, or even warranty claim forms you can submit online.
  • Product Packaging: The product packaging may also include warranty information and contact details.

If you’re still having trouble finding the right contact information, don’t hesitate to reach out. We’ll be happy to guide you.

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